TARGET MARKETING

I am continuing the marketing strategy series by sharing more portions of my book, The Small Business Planner with you. I also have a video on my YouTube channel covering this important topic. There will be another Shark Tank Review early next week. This excerpt from the book and associated video is all about focus – everyone is not your customer.

You’ve seen the cluttered ads where a business tries to mention absolutely every product or service they can offer for every type of customer imaginable. Most small businesses don’t want to lose a sale, so they cram as much as possible into a tiny ad or make a flyer look like a dog’s breakfast. The truth is, unless you sell bread, everyone is not your customer. Lack of focus can be a real killer because you end up throwing valuable advertising dollars out the window. Even when you do it right, it is still hard to compete against all of the other messages that consumers are trying to filter out. Making a mistake here is very costly in many ways; poor branding, higher cost to reach a broader market, lower return on advertising dollar, and lower sales, just to mention a few.

So, what’s the answer? Target Marketing! Part of the preliminary marketing strategy development involves the creation of a Mission Statement. In developing this important statement from a marketing perspective, I like to ask several key questions, which if answered correctly, help us to focus. The first question deals directly with the target market when we answer, “Who is my customer?” The second question that requires an answer for the mission statement asks the question, “What does the customer really need?” The third deals with the way we satisfy those needs and conduct our business.

 

Market Segmentation

Back to the first question, it sounds pretty easy – “Who is my customer?” Although it may sound simple, this is actually a difficult question to answer, because most small businesses don’t want to let go of a potential sale, and the answer is too often, “Everybody!” Many businesses have two or more market segments they sell to, and that is fine, but each segment will have a different profile and unique needs to satisfy. Therefore,each require their own message and action plan. First of all, a profile is created for each market group using demographic and psychographic target market
segmentation.

  • Demographics – categorizes groups of customers with
    similar buying characteristics using education; age; gender; marital status; occupation; income; religion; and race as criteria for segmentation. If you are an operation that sells to businesses, you will segment your markets using criteria such as industry type, geographic location, and business size based on annual sales or number of employees.
  • Psychographics – categorizes groups of customers with
    similar buying characteristics using their lifestyles, hobbies and interests as criteria for segmentation.

Once your customers have been defined for the products or services being offered, they can be classified into buying groups, or target markets:

  • Primary  Market – This  defined group is most likely to buy your product or service. They are the  easiest group to deliver effective messages to and most of your  promotional resources will be directed here. Your return on advertising  dollar will be highest if the plan is executed properly with a focus on  this lucrative market.
  • Secondary  Market – They require  more effort and expense to initiate a sale. Your budget will not include a  substantial amount to attract this segment as your return on advertising  dollar is reduced, but they cannot be overlooked.
  • Tertiary  Markets – This  group will buy on a small scale and little or no promotional resources  should be allocated in attracting them as your return on advertising  dollar will be negligible.
  • Invisible  Customers – They will occasionally purchase your offering but you are not really  sure who they are or what group they fit in to. You certainly will not  turn them away but no resources will be expended attracting this phantom  group.

Demographic segmentation can substantially narrow each target market. Once the identified characteristics have been applied, the market size, market potential and sales potential can be determined. These statistics are available from federal agencies such as the Census Bureau www.census.gov in the United States or Stats Canada www.statscan.ca. They are also available from many local municipalities. Psychographic analysis gives us an indication about activities your target market likes to participate in. Where do they play? You now have a better idea how to reach the intended audience. Media
demographics can be matched to your defined target audience demographics. Most television and radio networks, magazines and newspapers have audited statistics on their viewers, listeners and readers that you can match to your target audience. Apply this technique to each one of your target markets, but remember that each one requires a unique message as they are different people with different needs. Do not try to
reach both groups at once and your ads will start to have more impact as they are not cluttered with several messages for different groups on a quarter page. The target audience must  identify immediately with the message otherwise it will be blocked out like a majority of the advertising noise that people constantly filter out to maintain sanity. Go to the book’s companion web site at http://thesmallbusinessplanner.com to access many valuable on-line resource links.

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DRAGONS’ DEN REVIEW – Episode 719

This review makes a great forum for a critique and learning experience valuable to all entrepreneurs. Learn what to do and what not to do from entrepreneurs making a pitch for money in the Dragons’ Den. The review complements my book, The Small Business Planner and there are also great free resources including fully formatted planning and marketing templates on the book’s web site. In addition, my regular Blog, and the Entrepreneurship Video Series on my You Tube channel can be very helpful to budding entrepreneurs. Of primary interest to those making a pitch on the program is the feasibility study as described in the book. If completed in detail, this study will indicate if there is a viable market for the product or service and if the business can be profitable. Constructive comments are most welcome on any of
these reviews.

Series 7 – Episode 19.  Original air date: April 7, 2013

Pitch One:

Removable Heels - Asking $1 Million for 20%

Valuation: $5 million.

Tanya Heath from Ottawa, ON, (but currently living in Paris, France,) has developed a line of shoes with interchangeable heels. She claims that they are the first truly functional multi-height shoes in the world. It is the result of fourteen engineers working for three years to develop a system of interchanging heels with quick release and stabilizing technology to allow the user to stay on heels all day. (I seem recall a similar innovation pitched not too long ago – I believe on Shark Tank.) They come with a low and a high heel and are available in several European stores for $425 . Arlene gave a stylish pair a try and said that you would never know that the heel was removable. Jim asked about different heels and Tanya demonstrated that the platform allowed for complete customization of a single pair of shoes using different shapes, heights and colour combinations.

Bruce asked what she would do with the money and Tanya reported that she would establish two retail sales points: one in Paris and one in North America. Kevin tried to sell her on the idea of licencing the technology to a large established manufacturer who has the resources and distribution but she insisted that establishing her own brand would be more profitable. Kevin asked how he could give her a million dollars to go the licencing route instead of trying to create a brand (which would likely cost tens of millions). He continued that in her heart she wanted to be a star in the fashion world while he just wanted to make her filthy rich. Tanya made a pitch for all of their support because of the skill sets they all bring to the table which she doesn’t have. Bruce thought she would pull it off but he wasn’t passionate enough about it and opted out along with David who said he knew nothing about fashion.

Kevin told her to stop the madness and licence the technology and that was his pitch to her – yes or no. She didn’t hesitate to say, “No!” Kevin then dropped out leaving just Arlene and Jim and at that point she was hoping that they would share the large investment being sought. Arlene said she wouldn’t invest because the business wasn’t worth what she is asking right now. Jim surprisingly made her an offer of 1 million for 25% and Tanya quickly said, “I can’t do it. Will you go 21?” Jim accepted, I think to the bewilderment of the other Dragons.

My entrepreneur ratings:

Idea: very good; Competence: high; Knowledge of Market and Competition: good; Competitive Advantage: unique; Preparation / Planning: good; Chance of Success: high with Jim’s backing.

Tanya gave a great presentation. She was very passionate about the product and fashion design and a real pro in delivering the message with much self confidence. She did put a very high valuation on an innovative technology and it was surprising that she got a deal from a single Dragon for such a large investment. Unlike the licencing idea which Kevin likes to pitch, creating the brand is going to take a lot more than the initial million. Jim’s involvement will make that happen to protect his money if necessary if she passes the due diligence phase of the deal. So – congratulations to Tanya.

Pitch Two:

Grippears - Asking $40K for 35%

Valuation: $114,286.00

Nicholas Capobianco and Richard Nelson from Toronto, ON, have developed non-slip tips to keep eyeglasses in place. They were demonstrated by young acrobats and the glasses stayed in place. The Grippears also allow the glasses to hang from your neck in place of the traditional string. They are made of soft plastic, come in many colours and slide on t0 the arms of any eyewear. The business was started by their grandfather in 1991 and he sold 50,000 units door to door at $2.50 each over a two year period. The lads are starting the current business with a paid inventory of 100,000 units which would be pure profit.

Sales:    Start-up  (2nd go ’round)   Retail: $5.00         Cost: $ .55

David wanted to know why they hadn’t jumped on getting a patent right away when their grandfather gave them the business after twenty-one years of dormancy. They said that they didn’t have any capital and needed the Dragons as mentors and financiers to get the business started again. Jim didn’t hesitate to make them an offer of $40K for 35%. (With a paid inventory of 100,000 units – how can an investor lose? They’re automatically going to receive 35% of the sales which is $135K if the units are sold at suggested retail. Even if they are sold wholesale at half – that is an instant return of  $87,500 on a $40,000 investment. Not bad – I’d bid on this deal. Let’s see how many other Dragons join in a bidding war.) David went $40K for 30% and Jim quickly bid $40K for 25%. The partners wanted to consult with their grandfather in the back and Bruce told them to hold on because they may not be finished.

Kevin announced that he had zero interest and was out. Arlene said she would be willing to help with either offer they took and Bruce said they had some good offers on the table so he let it go. They conferred with, then brought out their grandfather to learn from Jim that the offer had changed. It now included Arlene along with David and Jim for 30% – 10 each for the $40K. They agreed.

My entrepreneur ratings:

Idea: very good; Competence: high; Knowledge of Market and Competition: good; Competitive Advantage: unique; Preparation / Planning: low; Chance of Success: high.

How could Richard and Nicholas lose? Their grandfather left them a paid inventory of 100,000 units of a unique eyewear accessory. They didn’t have any cash – but didn’t need it. Basically this was a no-brainer for the Dragons who are basically buying an automatic profit. To make a business out of it is another story. Likely re-investing the receipts from the paid inventory in addition to the Dragons investment to register a patent then source out manufacturing in South-east Asia and develop channels of distribution to sell the product. It should work with the team assembled.

Vaginal Lubricant by Damiva - Asking $100K for 20%

Valuation: $500K

Chia Chia Sun from Toronto, ON, has a pharmaceutical company which develops all natural products for women’s health. Her current product is an all natural moisturizer good for the legs, the face and can even be eaten, but it is intended for insertion into the vagina. She said she would like the Dragons to try it. The guys joked that it would be tricky but they would give it a shot handling the small sections of “ovules” as she called them which contain the moisturizer. Chia Chia has manufactured the first batch of the product but needs the investment to get in on store shelves. She described the large size of the market and the problem of menopausal women suffering from dryness of the vaginal walls due to their thinning with age, “A real problem!” Bruce was making fun of the entire process asking how much was put in and was it determined by use until the other Dragons signaled to get serious. Chia Chia reminded them that it wasn’t a lubricant but a moisturizer. She also said that on average a woman would need one every three or four days and it will be the only all natural alternative in the marketplace.

The product is still waiting for Health Canada approval, however the individual ingredients have all been approved for their specific use. Kevin questioned someone else using cocoa butter themselves and Chia Chia reminded him that it was one specific different product that was the active ingredient that makes it difficult to duplicate. Her branding is to have the product in the cosmetic section and stay away from the medical appearance. David wanted to know that it could be protected and has been tested so that all the claims are true and he was the first to opt out. Bruce got serious and said he was out on an investment basis.

Kevin said that she was credible and saw the need for the product but felt that the distribution challenges would require a fair amount of money and said that he would need 50% for the $100K. Arlene gave the same offer adding that it would be contingent on receiving Health Canada and FDA approval for the U.S. market. Jim, in championing the cause of relieving dry vaginas everywhere, undercut the bids on the table offering the $100K for 40% adding that he has two drug companies. Arlene reminded her that she would be the best fit for her but Jim was awarded the deal. The 10% will be a substantial amount of money.

My entrepreneur ratings:

Idea: very good; Competence: high; Knowledge of Market and Competition: good; Competitive Advantage: unique; Preparation / Planning: high; Chance of Success: high.

Chia Chia has done everything right to get the product from Alpha (concept) through Beta (prototype and testing phase)  to Gamma (Commercialization) which will happen with the support of Jim.

Pitch Four:

Maya Cycle Bicycle Trailer - Asking $100K   for 20%

Valuation: $500K.

Marta Staniszewski from Mississauga, ON, has developed a single wheel bicycle trailer for urban and remote uses. It has room for a commuter to load it with groceries and the double stand makes it secure when parked for unloading. Behind a mountain bike, it can haul a tent, supplies and gear to remote locations. They have been on the market for about one year. It fits 90% of the bicycles made and when disconnected, two handles swing forward to convert the trailer into a wheel barrow to finish hauling the load to the final destination.

Retail: $250.00     Sales to date:  $30K

Of course, Kevin wanted to know how she could justify a valuation of half a million with only 30K in sales, and she really couldn’t telling the Dragons that she worked with a zero ad budget and sold them all herself at trade shows and making calls. Kevin said nobody cares about the product and dropped out but Arlene repeated that she thought it was extremely innovative. David liked the product and the presenter but couldn’t come to grips with the number of people who would use it because he wasn’t from the city and he also opted out. Arlene wanted to work with her and saw great market potential but didn’t like the valuation and offered $100K for 40%. Bruce thought it was brilliant but thought Arlene or Jim would make a better partner and he decided to remain just a customer. Jim liked it but it wasn’t for him as an investor so he dropped out. Marta asked to give her dad, who designed it, a call for approval. When she called she heard a cheer from her family at the offer then a male voice said, “Can you argue for more?” Amazing how greed so often sticks its dirty little face in. Marta was smart though and didn’t respond to it returning to accept Arlene’s offer.

My entrepreneur ratings:

Idea: excellent; Competence: high; Knowledge of Market and Competition: good; Competitive Advantage: unique; Preparation / Planning: good; Chance of Success: very high with Arlene’s backing.

The valuation was really high here based on the fact that there are no real sales and no distribution established. The only other way that a high valuation can fly is if the product is very innovative with high market potential. That is the case here.

Pitch Five:

Kangaride - Asking $100K for 5%

Valuation: $2 million.

Marc Vachon and Edith Bisson from Saint-Constant, QC, developed a ride share website which matches drivers to people looking for transportation. It is a membership based revenue model established 6 years ago.

Sales” $800K (last year)     Profit:   $200K

Bruce said it was right up his alley but Kevin wanted to know why they thought they were worth ten times their profit. The revenue was from Quebec only and they need the Dragons to help grow the business. Bruce offered $100K for 10% which was repeated by Jim. Kevin made it interesting  by dropping to 8% but with a 10% royalty until his $100K comes back. David and Arlene offered $150K with no equity but a royalty of 4% in perpetuity. The partners countered Bruce’s proposal back to their original offer of 5% and were chastised for neglecting the value Bruce can bring to their operation based on his success with LavaLife. Jim had a private huddle with the pair and Bruce agreed to drop to 9% and after all that, Marc countered with 8%. At this point Bruce should have opted out due to their avaricious stance, but they were really lucky here and he accepted.

My entrepreneur ratings:

Idea: very good; Competence: high; Knowledge of Market and Competition: good; Competitive Advantage: unique; Preparation / Planning: good; Chance of Success: high with Bruce as a partner.

It is very hard to make money on the web. Because of the millions of web sites and on-line businesses now in existence, growing by thousands every day, it is almost impossible to find something that isn’t already being done. And that is the key. But if you can find a unique idea to fill a need along with a delivery system and revenue model that works – the sky is the limit. It’s definitely not like the pre 2001 days; but innovation, like the kind illustrated here, can pay off in a big way.

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DRAGONS’ DEN REVIEW – Episode 718

This review makes a great forum for a critique and learning experience valuable to all entrepreneurs. Learn what to do and what not to do from entrepreneurs making a pitch for money in the Dragons’ Den. The review complements my book, The Small Business Planner and there are also great free resources including fully formatted planning and marketing templates on the book’s web site. In addition, my regular Blog, and the Entrepreneurship Video Series on my You Tube channel can be very helpful to budding entrepreneurs. Of primary interest to those making a pitch on the program is the feasibility study as described in the book. If completed in detail, this study will indicate if there is a viable market for the product or service and if the business can be profitable. Constructive comments are most welcome on any of
these reviews.

Series 7 – Episode 18.  Original air date: Mar. 31, 2013

Pitch One:

Benourished - Asking $150,000 for 15%

Valuation: $1 million.

Julie McClure and Winnie Siu from Toronto, ON, pitch their line of upscale food, beverage, and cleansing products. Julie was inspired to create the product because of her own condition suffering from chronic migraines and took a year off work to find a solution. For eighty dollars a day, Benourished delivers a supply of cleansing juices to the customers doorstep covering a two to seven day period. The Dragons tried a sample and reported favourably on the taste. David showed some skepticism asking Julie if cleansing products really worked or if it was the placebo effect and both Arlene and Bruce attested for the benefits of cleansing products.

Sales: $100K to date with a 46% repeat customer base. Projected to double in the next year. (So far well below the valuation requirement.)

Kevin wanted to know how large the market was and how many green whacos like Bruce there were in Canada because he wasn’t a green whaco. Bruce admitted it was a niche market of both green whacos and those who could afford it. David repeated his skepticism stating that it is hard to grow the market while Jim shook his head during the exchanges then asked what the money was for. Julie answered that half was for shelf life extension studies which she clarified for Bruce (and the rest of the viewership) as developing the technology or using anti-oxidants to extend the shelf life so it can be shipped and stored on store shelves nationally.

Kevin said that there was nothing proprietary about the product and Julie argued that there was because it was a lifestyle brand, unlike apple juice which is a commodity. While he questioned the valuation, Arlene jumped in with an offer of $150K for 22.5%. Kevin offered the $150K in return for a 12% royalty on sales until the loan was recouped then an equity position of 5%. He also commended her for a second time on her sales skills and felt that her green whaco business was the best he had seen and will fill that void in his portfolio. David interceded to opt out because he likes butter tarts and wasn’t her man while Jim followed stating that it was a niche business with weighty distribution concerns. Bruce wanted to leave her to choose from the two offers on the table.

Julie thanked Kevin for his offer but said that she was interested in an equity partner who could help grow the brand and made a counter offer to Arlene asking $175K for the 22.5%. Arlene accepted and similar to the housing market, a home is only worth the amount that someone is willing to pay. It would appear that over the course of the season, the valuation requirements for new businesses are going down as the investors don’t appear to be keeping the rigid standards of sales and track record but are buying in more on spec and the idea. This is good for the new businesses making pitches as high amounts for low equity offers are not being shot down like before which should results in more operations getting funding based on good ideas.

My entrepreneur ratings:

Idea: good; Competence: high; Knowledge of Market and Competition: good; Competitive Advantage: branding campaign required for differentiation; Preparation / Planning: good; Chance of Success: high with Arlene’s backing.

Julie was obviously a seasoned sales person who did her home work and made a solid pitch. She appeared to cover all the bases and made a strong enough impression to get more than originally requested even though the valuation was high based on sales and track record. This is a highly competitive market with a number of players offering cleansing products and it will take substantial resources to earn market share and conduct the required R&D. But with the new backing she should do well.

Pitch Two:

Anderson Art International - Asking $20 million for 10%

Valuation: $200 million.

Marian Anderson from North Vancouver, BC, pitched a big-budget movie to the Dragons. This was her first stop to raise money for an animated fantasy / science fiction film that she wanted to make comparing its potential to that of Disney’s which she said gross over one billion dollars. She has no film making experience, thus no track record and her film is based entirely on an idea from artwork that she created and a script that she wrote. The pitch with its ridiculous $200 million valuation was obviously a joke as it is obvious that no one on their right mind would entertain it.

Pitch Three:

Cocoa Jewellery - Asking $150,000 for 15%

Valuation: $1 million.

Mark and Nancy D’Onofrio from Toronto, ON,  have a line of affordable jewellery which is sold through wholesale and retail across Canada. The line, designed by Nancy herself, was displayed by several models and includes bracelets, necklaces, rings and ear rings. They have attracted two major retailers including Shopper’s Drug Mart beauty boutiques and May 1st they launch with Sears. These stores get to sell the line exclusively for their type of retail store. (Drugs, Department Store, etc.) Their products have received a lot of attention in the media and Bruce wanted to know why. Nancy told the Dragons that the designs were on trend with current styles adopted by major fashion designers and offered at a fraction of the cost.

Mark reiterated that it was not knock-off but high end reproductions of expensive jewellery. The items sell for under $60 (Most $20 – $40) and in the previous quarter sales were $120K. They are on track to do $500K for the year. Profit margins are surprisingly low at 26%. (Most jewellery has margins over 100%.) Kevin wanted to know what made them special making non-proprietary costume jewellery and why someone else couldn’t knock them off. Mark answered that there were three reasons including the brand which Kevin told them was in the process of being built but wasn’t there yet. He also wanted to know why they were worth $1 million and Mark replied that in his industry the high end brands were valued at 25 times earnings. Kevin corrected him that the figure would be for global brands – which he is not and that the actual valuation of Cocoa Jewellery should be about $400K.

Arlene bowed out questioning the quality of the items, which according to the partners, are made in China and India. Kevin said that there was no way that anyone would pay them on a valuation of $1 million and he dropped out followed by Bruce who said he couldn’t add value. Jim offered the $150K for 25% promising to introduce it to some important people and securing an operating line of credit. David offered the $150K as a loan repaid with a 15% royalty then 5% in perpetuity. They took Jim’s offer based on his contacts.

My entrepreneur ratings:

Idea: good; Competence: high; Knowledge of Market and Competition: good; Competitive Advantage: building the brand; Preparation / Planning: good; Chance of Success: high.

The D’Onofrios have built a great line of costume jewellery based on the right criteria – keeping current with new designs. They have leaped a major hurdle encountered successfully with shelf space in Shopper’s and a pending deal with Sears. The only negatives are possibly the quality (easily fixed to improve the brand recognition), margins (also easily fixed with volume buying), and a high valuation (which doesn’t appear to be as detrimental as before). The business should do very well under Jim’s tutelage.

Pitch Four:

Web Suite Pro - Asking $250,000 for 25%

Valuation: $1 million.

Collin Snowball, Mark Chawa and Charles Lau from Edmonton, AB, announced that their new online software allowed businesses to manage contacts faster, documents more securely and get paid faster. Given the number of competing products, Kevin said facetiously, “There’s no one else doing that,” and for a moment Collin took him seriously and admitted that there was lots of competition. He continued, struggling a bit to describe that Web Suite Pro allows multiple users to log in at once to share files and documents. Arlene interrupted a couple of times saying that it already exists and why did they develop the software which he is having trouble differentiating from numerous other packages available.

They have one thousand companies and 3,500 users at this time working with the beta version of the software. The Dragons were obviously troubled with the presentation and the product and learned that Collin had invested half a million from various sources including investments from partners Mark and Charles, and robbing his daughter’s college fund! The $250K will get them to the 10,000 user plateau according to Collin, estimated through feedback from current users. He said that they turned down an investment offer of $250K from a company because it wasn’t a good fit for them as they specialized in real estate. Kevin questioned their sanity in entering a saturated market controlled by huge players that he named off and David wanted to know how they came up with a million dollar valuation. Collin said it was because they had been offered a million dollars for the company about a year ago and Arlene thought they were crazy not to have taken it.

Bruce reminded him that there is a big difference between an offer and a deal while Kevin called him a bad man and Arlene remarked that he was not an entrepreneur and dropped out. Bruce pointed out that he made three mistakes: wagered on his daughter’s university education, turned down a $250K investment, and turning down a million dollar offer made them 0 for 3 prompting him to opt out. Jim and David both dropped out because they didn’t think it would come together as he described and Kevin told Collin that people who turn down a million dollars get stuck by a lightning bolt only adding – “No, I’m out.”

My entrepreneur ratings:

Idea: questionable; Competence: questionable; Knowledge of Market and Competition: questionable; Competitive Advantage: unknown; Preparation / Planning: poor; Chance of Success: very low.

This was one of the worst pitches I have seen where someone was really serious and had invested a substantial amount of money. The presentation was bad and for the sum of money and valuation being sought, and to coin a phrase, it was Mickey Mouse and lacking in professionalism. Bruce and Arlene called it right with the three mistakes and comment that he wasn’t an entrepreneur. There were more mistakes, the fourth and probably biggest was the failure to conduct a feasibility study which would have saved him hundreds of thousands of (other people’s) dollars. And the fifth mistake was the unsubstantiated valuation. Sorry Collin – have to be truthful.

Pitch Five:

Big Foot Holdings (Personal Alarm & Pepper Spray)

Asking $1 million for 10%.              Valuation: $10 million.

Ben from British Columbia has developed a faster release for his pepper spray which is used to ward off ornery bears while hiking and threatening human beings. He has developed several models which also include personal alarms and strobe lights. The key to his fast release is a built-in safety which can be taken off allowing for a quick draw of the unit when confronted automatically setting off the alarm and praying up to fifteen feet. In answer to David’s question, there is no law in the United States against the use of pepper spray. (Canada does have a section in the Criminal Code prohibiting the use of a noxious substance.) Ben and his partner have invested $2 million. Jim asked about sales.

$900K (year to date) projected to be $1.2 million (for the current year). Estimated at $2.5 million for the next year.

Margin: 50 – 60%.   Produced in China for $5 then filled with pepper in Ohio.

They have distributors through the United States but need the $1 million investment to market the product and create brand awareness. He needs the Dragon’s connections to get into Lowes and Walgreens who are licenced to sell pepper spray. Jim said he had a couple of connections in the U.S. then Kevin made an offer of $1 million for 30% which Ben quickly turned down. The bidding started with David going down to 25% and Jim said he would go in at a heart-beat at 25% then  made it 20% because he thought it was going to go through the roof. Arlene asked if he wanted to do it alone and he invited other Dragons to go in.

Bruce didn’t see it and dropped out and Kevin piped back in stating that he thought the business was worth 3.5 million right now and Jim was paying on 5 million and he couldn’t get there and backed off. Ben said that he would do 20% with Jim but Jim changed his mind wanting 25%. Ben countered with 22.5% then was reminded that he left out Arlene. In the end, all the Dragons went in on a deal for 25% investing $200K each and Ben got the value of the expertise, backing and connections of each.

My entrepreneur ratings:

Idea: very good; Competence: high; Knowledge of Market and Competition: good; Competitive Advantage: unique delivery system and combo; Preparation / Planning: good; Chance of Success: very high.

This product and pitch was excellent and an automatic for an investment because the track record and sales potential with a huge untapped and accessible market. It’s not often that an entrepreneur can come in to the Den and ask $1 million while offering only 10%, but Ben did everything right and an investment was automatic. Congratulations.

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SHARK TANK REVIEW – Episode 422

This review makes a great forum for a critique and learning experience valuable to all entrepreneurs. Learn what to do and what not to do from entrepreneurs making a pitch for money in the Shark Tank.  The review complements my book, The Small Business Planner and there are also great free resources including fully formatted planning and marketing templates on the book’s web site. In addition to this review, my regular Blog, and the Entrepreneurship Video Series on my You Tube channel can be very helpful to budding entrepreneurs. Constructive comments are most welcome on any of these reviews.

Episode 22 – Season 4. Original air date: Mar. 29th, 2013

Pitch One:

Drop Stop - Asking $300K for a 15% stake

Valuation: $2 million.

Marc Newburg and Jeffrey Simon have invented a device that prevents items from failing into the abyss between a car seat and console. The Drop Stop is universal fitting over the seat belt receiver so it moves with any seat adjustment and it contracts or expands  to close any gap catching objects that would otherwise be in the black hole and difficult to retrieve. The boys put on a spirited presentation also emphasizing the safety aspect of driver attention.

Sales: 130,000 sets (260,000 units) to date.  Gross sales: $1.3 million (since 2009)      Sales for the current year:  $300K – $50K profit.

Retail:  $19.99 (pair) with a cost to manufacture of $4. per pair.

Currently being sold through their web site, catalogues and they have had 42 shows on QVC. When questioned by Lori about intellectual property protection Mark advised the Sharks that there was a utility patent in place for, as he described it, “An elongated member that fits over the seat belt receptacle,” which caused Mark to start laughing. Robert couldn’t believe that people drop that much stuff between the seats and he was the first to drop out. Daymond liked the story but said jokingly that the space is important if you want to avoid three to five on Rikers Island (New York City’s jail complex). He said the sales showed a need but not something he would be interested in and he also opted out. Mark admitted that he was a slob and always lost stuff falling down beside the seat and said he would use it but felt that Lori would be a better investor to help them sell the product as they already had a track record with QVC.

Kevin felt that it wasn’t really a business but a product only which would require larger amounts of capital as sales grow. He wouldn’t make an equity based proposal, instead offering the $300K in return for a $2 royalty on each pair sold. Jeffrey complained that it would leave the company with only a dollar on each pair and Kevin said, “That’s ok – you’re growing market share.” (If there are no competitors would they not already have all of the market share for this product?) Lori repeated the phrase agreeing that ‘money can’t buy happiness’ but she obviously liked the product and investment opportunity because she told the entrepreneurs that she could make them millionaires. She offered the $300K for 20% remarking that both they and the product are heroes (not zeros as she often coins products). Kevin sweetened his offer dropping the royalty to $1 after he recoups his capital. Lori had the partners close their eyes and imagine sailing with her around Martha’s Vineyard then receiving a check for millions of dollars which did the trick as they accepted her offer.

My entrepreneur ratings:

Idea: excellent; Competence: high; Knowledge of Market and Competition: good; Competitive Advantage: unique; Preparation / Planning: good; Chance of Success: high.

The partners had done everything right to this point with a proven track record of sales proving customer needs and their success on QVC made a deal with Lori logical. Kudos.

Pitch Two:

Traditional Fisheries - Asking $225K for a 25% stake

Valuation: $900K.

Dave Johnson and Gary Groomes are on a mission to eradicate the Lion Fish, a tropical variety but highly invasive species that was introduced accidentally into the Atlantic Ocean twenty years ago. The spines are venomous so it has no natural enemies and it is already the second most populous fish in the Western Atlantic and Caribbean. They feast on popular fishery species and other fish which keep coral alive. The partners have a solution: “If you can’t beat ‘em – just eat ‘em!” They served up some Lion Fish to the Sharks who all enjoyed the taste likening it to Flounder.

Daymond wondered why no one else was catching the species if they taste so delicious and Dave replied that it was a labour intensive process as they don’t bite on a hook. They also cannot be netted because of the barbs, but must be caught by spearing and the partners use a Mexican cooperative as contractor. Mark asked how the cost per pound compared with other popular species and Gary informed him that it was similar to that of Grouper or Snapper. Mark concluded that the market for the fish would be people who really liked the taste, but more likely those who were ecology conscious. The challenge is introducing a new species to the US market and educating them. Robert wanted to know why the government wasn’t doing something about it if the Lion Fish were destroying the reefs and Gary’s answer was “funding.”

Daymond started the questioning about the business side of the new venture. Sales: $12K to date, which prompted Kevin to comment that it was so small. We know the valuation will be problematic and a huge roadblock amongst others, like the lack of demand that Robert foresaw causing him to be the first out. Kevin related the story about New England lobster taking forty years to go from menace to delicacy and both of the presenters would be dead before the Lion Fish is main stream so he opted out. Daymond felt that it would be a huge educational challenge and $225K would not do it prompting him to drop out. Mark opted out because he didn’t like the fact that they had not tested any markets to see if there was demand leaving Lori who hoped that more people globally would help the cause. Since she couldn’t visualize a lot of people running to eat Lion Fish, the president and vice-president of Traditional Fisheries left without an offer on the table.

My entrepreneur ratings:

Idea: good; Competence: questionable as entrepreneurs; Knowledge of Market and Competition: questionable due to lack of market testing; Competitive Advantage: unique; Preparation / Planning: poor; Chance of Success: low without substantial help.

Dave and Gary are fighting for a great cause and it is always a bonus when you can make money fighting for a great cause – especially one that saves any part of the environment. There are many instances where people are the first in with a service or product to satisfy pending legislation as long as the cost of entry isn’t too steep. In this case, the price tag would be huge to educate the market to create demand then commercialize the process to satisfy the demand. At this early stage of the game, the partners really had not created a viable  business making it impossible to evaluate their efforts. Even if they could start to make money on the new catch of the day, it wouldn’t take long for the large commercial fishers to catch on and snatch most of the market share.

Pitch Three:

Simple Sugars - Asking $100K for a 10% stake

Valuation: $1 million.

By the time she was eleven. Lani Lazzari from Pittsburgh was hit by the entrepreneurial bug and obsessed with it throughout her school years. Having suffered from eczema, she created her own cream that also relieves the symptoms of psoriasis and at such a young age became an entrepreneur. Her natural sugar product exfoliates and deep cleanses the skin in one easy step. She has operated her business to this point on a part-time basis while attending school. However, now that she has graduated, Lani is ready to give the business 100% of her attention and needs the investment for growth. It is currently being sold on her web site and some through wholesale. Due to her condition and visits to the Dermatologist’s office, she became obsessed with coming up with a solution and after many attempts came up with the current formula. Lori tried it and liked the results.

Sales: $55K to date – projected $100K by year end.

Kevin reminded her that she has no mainstream distribution and just a niche player with sales on-line and the business was not worth anywhere near the $1 million valuation she put on it based on the sales so he asked her to defend it. She related a story about taking a year off school in 2010 and grew the sales from $13K to $38K in that year and also told the Sharks about several potential deals worth up to $400K with large on-line retailers. Lori and Robert were concerned about her medical results claims and she advised that there were none – only the benefits of using natural ingredients on the skin. Lori was impressed with her youthful entrepreneurial spirit. Lani wants to hire sales people with a good chunk of the investment.

Daymond did not think that she needed an investment from the Sharks and opted out. Although Lori thought she was amazing but felt that there was too much competition prompting her to drop out. Kevin gave a reality check stating that in the highly competitive cosmetics markets the only product with high margins were illegal and virtually impossible to get share from companies that own that space. His reason for dropping out was the fact that there was nothing proprietary about what she was doing; it was so simple that an eleven year old could produce it; and there was no chance in hell that the business was worth a million dollars.

Robert provided some encouragement stating that if the measure of a business was drive and passion – she would be successful. His challenge was a need to take too much equity if he made the investment she was seeking and the result would not be equitable to either party. This left Mark who admitted that he didn’t know anything about the business but one of his children suffers badly from eczema so he wanted to know how the product would help relieve his symptoms. He asked about the primary target market and the competition. She cited Fresh as their main competitor because of a comparable product but the Simple Sugars advantage was price.

Retail: $15.95 with a cost of $3.61 and dropping with increased sales. The Fresh product retails for $74. Mark made an offer of $100K for 33% and Lani countered with 25% but Mark refused to budge. She wisely accepted his offer.

My entrepreneur ratings:

Idea: good; Competence: high; Knowledge of Market and Competition: good; Competitive Advantage: natural ingredients – low price; Preparation / Planning: fair; Chance of Success: good.

Lani made a great passionate presentation but took a real chance on the valuation asking for a high investment and offering a very low stake with little wiggle room. The sales did not come close to justifying the amount and there is nothing proprietary about the product but, she was very fortunate that the product satisfied an immediate need for a family member of one of the investors. The Sharks all commented that she was terrific. Lani is an inspiration for all young entrepreneurs with her exuberant presentation and passion for her product and business ownership.

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DRAGONS’ DEN REVIEW – Episode 717

This review makes a great forum for a critique and learning experience valuable to all entrepreneurs. Learn what to do and what not to do from entrepreneurs making a pitch for money in the Dragons’ Den. The review complements my book, The Small Business Planner and there are also great free resources including fully formatted planning and marketing templates on the book’s web site. In addition, my regular Blog, and the Entrepreneurship Video Series on my You Tube channel can be very helpful to budding entrepreneurs. Of
primary interest to those making a pitch on the program is the feasibility
study as described in the book. If completed in detail, this study will
indicate if there is a viable market for the product or service and if the
business can be profitable. Constructive comments are most welcome on any of
these reviews.

Series 7 – Episode 17.  Original air date: Mar. 24, 2013

Pitch One:

The Granola King - Asking $75,000 for 25%

Valuation: $300K.

Ben Harapat from North Vancouver, BC, makes a high grade, high nutrition granola with no wheat and no trans fat. It is currently sold at more than 100 stores on Canada’s west coast. He needs the investment to get his product on store shelves across the country and served a portion of the granola to the Dragons receiving a favourable response. Kevin was the first out of the block stating that everyone and their brother makes a good granola, so who cares about this one? “Are you making any money?”

Sales: $500K (last year)       Profit:  $20K   ???

Kevin wanted to know why the profit was so low and Ben explained that he took on a larger plant to meet future demand and it is currently only at 15% capacity. Kevin shot him down as a joke for not making at least $50K profit on the level of stated sales while David questioned the amount that would be required for marketing and he dropped out. Bruce caught on that Ben had asked for a low investment keeping the valuation low knowing that the person who invested would be on the hook for a great deal more funding later. Jim gave it some thought but agreed with Bruce that it would take at least $1 million to make The Granola King a national brand and he also opted out leaving just one Dragon.

Arlene offered the $75K for 50% because it fits with a current project and Ben asked to make a call to an advisor who didn’t answer so he left a message on his voice mail. The advisor called him right back and said Arlene was a good fit but gave Ben some very bad, greedy advice. Ben made a counter offer of 40% which caused her to drop out – no deal for the king.

My entrepreneur ratings:

Idea: good; Competence: moderate; Knowledge of Market and Competition: good; Competitive Advantage: questionable; Preparation / Planning: moderate; Chance of Success: low.

Ben, The Granola King, made some good moves – and some very bad moves. He created a good local brand and was making a profit then decided to expand his operation on the basis of throwing dice that the sales would justify the added fixed cost. The investment required to make his granola a national brand is well over $1 million dollars and Bruce was right that he tried to mask it by keeping the valuation low. He was lucky that his operation fit into a project that Arlene had on the go as he did get an offer. Even at 50%, it would have given Ben an excellent shot at making the business very profitable and his bank account sizeable. He took some bad advice as he now has to carry a large fixed cost without the sales, and this makes his chance of success very slim without an investor.

Pitch Two:

Art for Doctors - Asking $50,000 for 35%

Valuation: $143K.

Masha Tikhonova from Vancouver, BC, has an obsession with the beauty of the human anatomy and likes to capture it on canvas by painting human organs. She presented the Dragons with personalized paintings of organs including the male and female genitalia, the heart, liver and female breasts. Masha asked Arlene to pick one for each Dragon and Arlene wanted to know if there was an anus, obviously to represent Kevin, who she always kids with. She put Jim’s name on the penis, Kevin’s on the liver, her own on the breasts, Bruce on the heart, which left David’s name attached to the female reproductive organs. Masha indicated that she got 3 out of 5 right. She switched Arlene and David’s name tags then explained the associated meaning for the name attachment on each painting. The Dragons found it quite humorous, but on the serious side of the business learned that her target market was medical clinics.

Retail: $200 per print.      $2,000 and up for originals. She has sold about 40 prints and the originals to date.

Bruce joked that he wanted to buy Jim the painting of the penis for his office but wanted it to be well hung. (I remember a time on television, not too long ago, that this would have been censored!) Arlene and David both bowed out claiming that it wasn’t their style and Kevin dropped out telling Masha not to give up her day job as a graphic designer. Bruce really liked her as an artist and thought she could make a living but couldn’t see how he could get a return on the investment she was looking for and Jim agreed also opting out.

My entrepreneur ratings:

Idea: good; Competence: high; Knowledge of Market and Competition: good; Competitive Advantage: definitely unique; Preparation / Planning: low; Chance of Success: questionable.

Masha has definitely created a product that is totally unique, but as the Dragons claimed, it is a small niche operation and not a real business. Sale of the paintings may be able to provide her with a sustainable small business income, but it is not a business that can provide a return on such a large investment. The best she coulld have hoped for is a samll loan with royalties for repayment.

Pitch Three:

Cookin’ Greens - Asking $175,000 for 20%

Valuation: $875,000.

Toby Davidson from Toronto, entered the Den with her sales and marketing person Cheryl, to pitch their line of flash frozen dark leafy greens.  Her product solves the problem of wasted food and money on leafy greens which need to be washed and blanched but often wilt away in the refrigerator. Her line of cooking greens fills a gap in the frozen food section. The line includes chopped spinach, rapini, and packages of mixed greens.

Retail: $5.00 per bag.    (Available in 600 stores across Canada.)

Sales: $500K

The business is currently in a negative profit position due to investment in marketing and listing fees. According to Toby, the product is listed in the health and wellness section of all major grocery stores and leading health food stores. She needs the investment to convert their packaging to stand-up bags. Kevin commented that she was a nothing burger with only $500K in sales in a massive frozen vegetable market. He wondered why she didn’t get the product into the mainline of frozen foods and she answered that the listing fees were too high resulting in the placement as a niche brand. David agreed that it was a tough business to break into as the large brands will wait until her brands starts to flourish then knock them off with their own no name line. Kevin re-iterated that the grocery business is a slow growth and low margin crappy business and he was the first to opt out.

Bruce and David liked her and the product but because the business was too tough and risky to break into they also dropped out. Jim said it would cost him about $750K to make the deal work and at 20% it made no business sense to him. This left Arlene who called it a dilemma as Toby had one of the key ingredients that everyone who ventures into the Den should have – distribution. Arlene reminded the other Dragons that they were not giving her credit for product placement in 600 stores but echoing Jim’s remarks that it would take over half a million to capitalize the business, she also backed away from offering a bid.

As she was leaving the Den, Jim called her back and he repeated that the business would need up to a million dollars and he made her an offer of $175K for 50% based on the due diligence (a standard procedure preceding a cheque signing). After a quick consultation, Toby  and Cheryl wisely decided to take his offer.

My entrepreneur ratings:

Idea: good; Competence: high; Knowledge of Market and Competition – good; Competitive Advantage: fills a gap in a frozen food line; Preparation / Planning: moderate; Chance of Success: high (with Jim’s distribution company on board).

This pitch really highlights the way Dragons’ Den helps entrepreneurs who would normally not make a go of it or really struggle. Although Toby did leave very little wiggle room in the valuation by offering only 20%, she also under-estimated the difficulty that would be encountered in attempting to break into the highly competitive and risky food business. We did not learn what her own investment was but she was very lucky to receive an offer which she wisely took. Otherwise she would have likely struggled and there would have been little chance of her getting an equity investment through conventional means. Arlene’s comment that she did something that many entrepreneurs do not accomplish (established distribution) may have been the catalyst for Jim to re-think the pitch and make an offer. Good luck to them.

Pitch Four:

Buddyrider - Asking $80,000 for 15%

Valuation: $533,333.

Colin and Diane (along with their canine companions Jack and Molly) from British Columbia have invented a way for people to take their dogs with them when they go for a bike ride. The Buddyrider is a module that fastens to the crossbar of the bicycle where the pet gets strapped in to enjoy the scenery and companionship of their best friend. It is designed for dogs weighing up to 30 pounds with one size fits all. It has been available for only a few weeks and they have sold forty units locally. Both Kevin and Bruce tried it out and found that the weight balance and centre of gravity made riding easy with the dogs on board and appeared positive about the product.

Retail: $129.00          Cost (to manufacture): $40 – 50 ea.

Arlene mentioned that they would have to sell 30,000 units at the current margins to recoup their investment and Kevin suggested raising the price to $169 so the company makes $40 per unit with a quicker return. They all agreed that pet owners would pay the extra. Even at the higher retail Arlene came up with a high number of unit sales to make an acceptable return (even with royalties added) so she dropped out. Kevin made a compliment about the innovative quality of the engineering which makes the dogs weight a non factor in bike handling, but David pointed out that the target market is very small when he recalled his contact list then started trimming by known dog owners, then small dogs, then bike riders, etc. and he was down to one or two out of 100. Bruce also dropped out because of the small market size.

Kevin thought the opposite expounding that there was a market but he was having trouble with the $80K for 15% (the greedy repeated common mistake of valuating an untested business too high). Jim didn’t think they needed any of the Dragons to make it work and suggested that they knock on the doors of Pet Smart. Kevin was thinking of a royalty deal then announced that he was out.

My entrepreneur ratings:

Idea: good; Competence: questionable; Knowledge of Market and Competition – good; Competitive Advantage: unique; Preparation / Planning: low; Chance of Success: low (without more planning).

This is another common case where someone has invented a great product and rushes it to the marketplace without doing the proper planning. They invest a large sum of money, usually personal savings or sometimes (choke) equity in their home to finance the initial stages of product development then approach potential lenders prematurely without conducting a feasibility study including the development of a sound marketing strategy. The P&L projection of the study would have indicated the break-even point at various manufacturing costs and selling price points to determine the optimal retail price for an acceptable return on investment.

The marketing portion of the study would have shown the market size. This detailed work should have been done along with market testing such as a focus group to learn the pros, cons, and acceptable price range before commercializing it and going after an equity investment. (This is emphasize din my book, The Small Business Planner in the first section, Starting a New Business.) Finally, we see the usual greed set in trying not to leave anything on the table with the risk of sacrificing a deal. 15% for a new untested business?? Don’t people watch the show? This leaves no room for the Dragons to move on an offer, yet we see this time and time again. If you can get a Dragon to invest, even at 50% if push comes to shove, then your smaller portion of a larger pie is going to pay back big time vs. a large portion of nothing. Too bad – this was a really good idea, but they always have the opportunity, as I explain in the book, to rework the idea and present it again to the marketplace.

 

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THE MARKETING PLANNING PROCESS

I am going to share some portions of my book, The Small Business Planner with you. I also have a video on my YouTube channel covering this important topic. There will be another Dragons’ Den Review early next week. This excerpt from the book is based on my planning process model which keeps entrepreneurs on track in developing the all important marketing strategy, or as I like to point out – the revenue generator.

 

Having assisted hundreds of new and experienced entrepreneurs through the stages of business planning, I noticed one common thread. Almost all of them went into the marketplace with a message that was based on their own bias. “It’s all about me” doesn’t cut it in the real world of changing customer needs and intense competition for a limited market share. The importance of taking your time and creating an effective message based upon sound strategy development cannot be emphasized enough. This means understanding all aspects of your primary, secondary, and if applicable, tertiary markets along with a complete understanding of the competition. Once this preliminary research is completed and analyzed, an action plan with effective messages can be developed. These messages become the heart of all promotional efforts leaving only the task of determining where, when and how to deliver them.

A plan is similar to a roadmap. It is meant to take you from a starting point to a specific destination by the most effective route. When planning a trip, people lay out the route they are going to take from start to finish. When planning for a business, why would anyone try to jump in at the middle of a route intended for  marketing success without doing their research? The answer is simple – most entrepreneurs do not have formal marketing training and really don’t know where to start. To make the process clear for the purpose of marketing planning, I created a model which is actually a time line showing the stages in the Marketing Planning Process. Taking a look at the above figure, most small business owners tend to jump right into the action plan stage with advertising messages that haven’t been developed by sound research techniques and most often prove to be ineffective and costly. The model prompts people to follow the time line in completing planning objectives in order to create a message that is more effective in generating revenue. The Marketing Plan template in MS Word available with this publication is also set up in accordance with the model to help users complete the tasks in the proper order.

All areas on the time line to the left of the vertical dividing line must be completed prior to moving forward with the Action Plan. In the Marketing Plan template, there are a number of sections that are to be completed before action planning, however, the two critical areas with the greatest impact on the message are the focus of the model and our discussion. Target Marketing involves research in determining market size and understanding customer needs. This answers the important question, “What’s in it for the customer?” A thorough analysis of the competition’s strengths and weaknesses along with a clear understanding of all aspects of their business conduct allows you to position your business and answer the question, “Why should I buy from you?

Having assisted hundreds of new and experienced entrepreneurs through the stages of business planning, I noticed one common thread. Almost all of them went into the marketplace with a message that was based on their own bias. “It’s all about me” doesn’t cut it in the real world of changing customer needs and intense competition for a limited market share. The importance of taking your time and creating an effective message based upon sound strategy development cannot be emphasized enough. This means understanding all aspects of your primary, secondary, and if applicable, tertiary markets along with a complete understanding of the competition. Once this preliminary research is completed and analyzed, an action plan with effective messages can be developed. These messages become the heart of all promotional efforts leaving only the task of determining where, when and how to deliver them.

A plan is similar to a roadmap. It is meant to take you from a starting point to a specific destination by the most effective route. When planning a trip, people lay out the route they are going to take from start to finish. When planning for a business, why would anyone try to jump in at the middle of a route intended for marketing success without doing their research? The answer is simple – most entrepreneurs do not have formal marketing training and really don’t know where to start. To make the process clear for the purpose of marketing planning, I created a model which is actually a time line showing the stages in the Marketing Planning Process. Taking a look at the model, most small business owners tend to jump right into the action plan stage with advertising messages that haven’t been developed by sound research techniques and most often prove to be ineffective and costly. The model prompts people to follow the time line in completing planning objectives in order to create a message that is more effective in generating revenue. The Marketing Plan template in MS Word available at www.thesmallbusinessplanner.com is also set up in accordance with the model to help users complete the tasks in the proper order.

All areas on the time line to the left of the vertical dividing line must be completed prior to moving forward with the Action Plan. In the Marketing Plan template, there are a number of sections that are to be completed before action planning, however, the two critical areas with the greatest impact on the message are the focus of the model and our discussion. Target Marketing involves research in determining market size and understanding customer needs. This answers the important question, “What’s in it for the customer?” A thorough analysis of the competition’s strengths and weaknesses along with a clear understanding of all aspects of their business conduct allows you to position your business and answer the question, “Why should I buy from you?” For more on this and many other tips that will make or save you thousands of dollar- check out the book in paperback for under twenty oe e-book format which is under ten dollars.

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SHARK TANK – Episode 421

This review makes a great forum for a critique and learning experience valuable to all entrepreneurs. Learn what to do and what not to do from entrepreneurs making a pitch for money in the Shark Tank.  The review complements my book, The Small Business Planner and there are also great free resources including fully formatted planning and marketing templates on the book’s web site. In addition to this review, my regular Blog, and the Entrepreneurship Video Series on my You Tube channel can be very helpful to budding entrepreneurs. Constructive comments are most welcome on any of these reviews.

Episode 21 – Season 4. Original air date: Mar. 8, 2013

Pitch One:

Baby Loves Disco - Asking $150K for a 10% stake

Valuation: $1.5 million.

Business partners Heather and Andy started a travelling Saturday afternoon dance party for tots using a mobile studio. They average about 350 participants at each event with activities for young and old alike and the admission price is in the $20 per person range. They started the business seven years ago.

Sales: $2.7 million (since start-up).   

They make money from sponsorship, ticket sales and merchandise sales. The Sharks were interested in the current situation, in particular the past month. Each event makes between $1,500 and $3,000 and their projected sales for next year = $750K.

Mark thought the idea was great when they talked about their early years and attracting moms and kids to events, but when they polluted the model with sponsors and merchandise he lost site of the overall vision of the business which caused him to be the first to opt out. Daymond echoed the same sentiment, that he was lost and followed Marks lead. Andy said something about, “Making it up as they go” to which Kevin said he was just a simple investor trying to scratch out a living and couldn’t understand how he could make money with them so he also dropped out. Lori liked the fun aspects of the business but also did not understand the business model and opted out leaving just Robert who was not buying into the business plan.

My entrepreneur ratings:

Idea: good; Competence: moderate; Knowledge of Market and Competition: good; Competitive Advantage: unique; Preparation / Planning: questionable; Chance of Success: moderate.

Heather and Andy appeared to have a good idea seven years ago when they launched their mobile disco fun mobile business. The operation grew slowly for five years then they changed the business model and it appears to have spurred some growth, but not to the high unrealistic valuation of 1.5 million. They appeared to lack focus when they entered the Tank and couldn’t explain their business model properly. The Shark’s were confused about the revenue model and the presentation did not charge them emotionally to even ask many questions. It was lacking pizzazz – and the all important growth numbers. After seven years in business, a need for equity investment will often be looked upon with suspicion that the business may be in trouble.

Pitch Two:

Lose 12 Inches with Any 12 Workouts - Asking $100K for a 25% equity stake.

Valuation: $400K.   

Ryan Ehmann from Colorado has developed a revolutionary workout regimen spawned by a career ending injury he suffered while performing on the pro rodeo circuit. He obtained his certification to become a personal trainer then developed a system to make workouts more efficient and maximize results. He put his own system to the test, developed rodeo abs and returned to the circuit contrary to doctor’s predictions and won a national championship in Dallas. The Sharks got a real kick out of his charged and animated presentation and antics as he showed pictorial testimonials from clients who used his system to reduce their actual workout time and achieve impressive results. The system is based on optimal heart rate to burn fat and produce – not reduce muscle mass.

The DVD comes with his protected software, a descriptive training video and a wrist band heart rate monitor. The software calculates the appropriate heart rate zone for each individual based on their personal physical details which are input to the software. Robert questioned cowboy Ryan’s appearance with the ripped abs and that he didn’t look real and it was hard to believe that people using the system could look like that. Although his antics would look great on television, Lori questioned the claim; “Lose 12 inches with any 12 Workouts,” stating that there must be independent proof and not just testimonials which can be falsified.

Ryan then popped out another product to demonstrate – his Rodeo Abs incline board. Lori tried it and liked it. According to Ryan, the abs machine has sold over a million in Australia prompting Kevin to exclaim that he is like an artist who needs a producer. He said there is a right investor for the business – but not him. Mark couldn’t figure out who he was and he also dropped out. Robert wanted clarification on the claim and could not believe the claim that everyone loses 12 inches in 12 workouts. He thought Ryan’s energy was infectious but the skepticism obviously was too strong and he opted out prompting Lori to say, to Ryan’s delight, the best cowboy for the job is a cowgirl.

She thought there was something potentially great here but was worried that there were a lot of claims being made and as she was about to opt out, Ryan urged her to believe in the cowboy. She said she needed more proof on the claims and wouldn’t invest today then Ryan offered her more equity. It wasn’t enough and she declined being his cowgirl leaving just Daymond who said he liked it but liked Ryan even more as the brand. Daymond said they were going to ride together and offered the $100K for 25%. Daymond told the other Sharks that the tipping point for him was when cowboy Ryan revealed to Lori that he would bust his butt to make it work.

My entrepreneur ratings:

Idea: good; Competence: high; Knowledge of Market and Competition: good; Competitive Advantage: Cowboy Ryan the pitchman; Preparation / Planning: good; Chance of Success: high.

Ryan’s excitement and passion were infectious as were his cowboy antics in creating enthusiasm – mainly for him as a brand. His valuation was credible based on the sales success and track record with both the DVD system and the abs machine; however, his claims were hard to believe without independent testing. This caused four of five Sharks to opt out. His personality sold Daymond and moving forward I am sure there will be different or well substantiated claims. Either way, cowboy Ryan on a DVD, television infomercial, or trade show is guaranteed to draw attention and sell product.

Pitch Three:

Cell Helmet - Asking $160K for a 20% stake

Valuation: $800K.

Mike Caine and David Artuso from Pittsburgh have created an innovative protection system for cell phones. Unlike traditional cases and covers which make false claims about the level of protection, the Cell Helmet is a typical type of protective case with no added claims but it is unique in that it is bundled with accidental damage insurance coverage. The case is sold for $44.99 and the customer has 30 days to register it for a one year safety net and damage coverage. There is a 24 / 7 hot line and a damaged phone will be repaired or replaced within 3 business days with a handling fee of $50.

Sales: 1,300 units (4 months)   $60K

Average cost to repair a smart phone: $77  – to date 3% have required repair. (Very short time frame for measurement). They said that it is difficult to get a claim to the point of phone replacement and assured the Sharks that they would take in more than then they pay out. This wasn’t good enough for Kevin who said it was a terrible idea and opted out with extreme prejudice. Robert didn’t like phone cases and felt that they weren’t in that accessory business but in the business of serving people who were worried about their phones breaking. He didn’t buy in to the strategy and dropped out adding that he didn’t see it as a growth industry. Lori agreed along with Daymond who felt that there would be too many people who would take advantage of their system and they were out. This left Mark who identified the problem as a lack of barriers to entry for larger companies who could swallow them up if they are successful and the model shows a profitable conversion rate.

My entrepreneur ratings:

Idea: questionable; Knowledge of Market and Competition: good; Competitive Advantage: questionable; Preparation / Planning: questionable; Chance of Success: low.

Mike and David had brainstorm and came up with an idea for a business associated with a rapidly growing market – wireless communications. The problem with the first part of the model – accessories, is that it is dominated by big players and difficult to get market share and a protective phone case is not unique. The second part was also not totally unique as retailers such as Future Shop and others offer Extended Warranty Plans for phone repair or replacement. This part of the business is very risky leading to the partners’ biggest mistake – making a pitch to a venture capitalist prematurely. Four months does not a track record make and not enough time to prove the model or conversion rate. The valuation was also crazy based on the sales and length of time in business. This will be a tough one to pull off over the long haul.

Pitch Four:

CordaRoy’s Comfort for Life  - Asking $200K for a 20% stake

Valuation: $1 million.

Byron Young’s new innovation is a bean bag chair which he claims is the most comfortable and versatile chair in the world. It’s like sitting on a cloud with no pressure points and guaranteed to never go flat. The chair cover unzips revealing a bed with the new bean bag shape. Lori tried out the large chair which converts to a king size bed and reported that it was very comfortable. Let’s hope the business isn’t a start-up and has substantial sales to support such a high valuation. This was echoed right off the bat by Kevin who questioned Byron about the valuation and said he expected to hear that the company profit this year would be at least $200K to justify $1 million. Byron informed the Sharks that there was a utility patent in place and announced the sales.

Sales: $1.4 million (last year).     Cost: $70 (Queen)    Retail: $250  

Byron expects it to be a $5 million dollar business as he has everything in place from manufacturing to vertical distribution. Daymond asked about the net from last year and learned that it was only $100K. The product had been sold on QVC about eight years prior with poor results and Mark commented that they had been around forever. Actually eleven years and he has invested $300K in existing inventory along with a piece of manufacturing equipment worth $100K. He is looking for a strategic partner and will use the money for marketing. Daymond was the first to opt out saying that he couldn’t help.

Mark likes what he is doing but has two issues: one that it is dependent upon Byron to sell; and two is that it is geared toward impulse buying, neither one benefiting from increased spending so he was out. Kevin told him that he was only worth 5 times what he made last year, or $500K. Byron disagreed but Kevin reminded him that it is his money and opted out. Robert said he needed someone like Lori to do the deal but wanted to get involved so he offered half of the $200K for 40% contingent upon Lori picking up the other $100K. Lori said that she didn’t want to partner with anyone and that she was going to give Byron a once in a lifetime offer that was tough and if he blinks it will go away.

Her offer was $200K for 60% of the company. Robert was out and Byron wanted to know what Lori’s plan was given the reduced valuation and her having a controlling interest. Her response was to get it out there fast and furious on QVC, retail stores, and infomercials because that’s what she does. He countered with 40% and Lori went down to 58% saying that she would have to do too much of the work in selling the product. Byron finally accepted her offer with the understanding that a small amount of a big piece of pie is better than a large amount of a small piece of pie.

My entrepreneur ratings:

Idea: very good; Competence: high; Knowledge of Market and Competition: good; Competitive Advantage: unique; Preparation / Planning: good; Chance of Success: good.

Byron created a very unique product that had a proven track record although after eleven years in business the growth appeared very sluggish. He did over value the company considerably based on annual profit and was very wise to accept Lori’s deal even though he is giving away 58% of the equity in the company. As a partner he will still make a salary and as a major shareholder – 42% of the net profit. The Sharks may have been somewhat suspicious of his motives in seeking investment after eleven years in business. If there is anything suspicious it will come out in due diligence.

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SHARK TANK REVIEW – Episode 420

This review makes a great forum for a critique and learning experience valuable to all entrepreneurs. Learn what to do and what not to do from entrepreneurs making a pitch for money in the Shark Tank.  The review complements my book, The Small Business Planner and there are also great free resources including fully formatted planning and marketing templates on the book’s web site. In addition to this review, my regular Blog, and the Entrepreneurship Video Series on my You Tube channel can be very helpful to budding entrepreneurs. Constructive comments are most welcome on any of these reviews.

Episode 20 – Season 4. Original air date: Mar. 1, 2013

Pitch One:

nuts ‘n more - Asking $250K for a 20% stake

Valuation: $1.25 million.

Partners Neil, Peter and Dennis, have developed a new snack adding nutritional ingredients to peanuts. Fortified with protein, there are four flavours including peanut butter, almond butter and chocolate almond. Their snack is better than others on the market because of the added protein, flax seed and fibre. They have been in operation for less than a year and it didn’t take long for the high valuation to get questioned by Daymond and Kevin. Robert asked about sales.

Neil explained that they have been selling for about 5 months with only $100K in sales but that the country’s largest distributor is interested in the product. He justifies the valuation because the distributor has five warehouses and a pallet in each warehouse equates to $1 million in revenue. (I don’t think it works that way!) Daymond needed clarification about the status of the order and Neil admitted that they haven’t actually ordered because Nuts ‘n More was unable to fulfill.

Retail: $10.99  - $12.99       Wholesale:  $5.75 – $7.25      Cost:   $2.90 – $4.00

Robert needed convincing on the valuation and Peter said, “The Brand!” Kevin and Robert both told them that there is no brand yet. Mark wanted to know about re-orders and the partners advised that the product was available on-line and through thirty-two stores who are continually re-ordering product with a fifty-fifty split on each method of sale. Robert liked the name but was challenged by the unrealistic valuation. He said the pair are acting as if they had made it, but there is no commitment of large orders. Daymond jumped in and said the valuation was crazy and built on assumptions prompting him to back out.

Barbara thought the branding and packaging was terrific but it was a shame they priced the company at $250K for 20%. Kevin called them bozos and Neil jumped in saying that they were there to negotiate as well. Barbara quipped that to give them $250K she would need to take 80% of the business giving it a valuation of $312,500 – not $1.25 mill. She finished by saying that she was so sad but out. They tried to talk Kevin in to making an offer by adjusting the equity and he said that he would need to own 264% and all their cars - then dropped out. Mark wanted to know how much they would have to spend to get their price down to an optimal cost of goods so that the margins and selling price were attractive. Robert thought Mark was on to something and wanted verification that if he invested $50K, “Would it fulfill the large order and get the volume going?” Neil replied that it would.

Mark wanted to propose a deal which included Robert for 35% (we know the investment must be at least the $250K they asked for) with $75K up front and the balance available to fund future purchase orders. Robert wanted to make a generous offer of the $250K for 50% of the business reminding them that they haven’t proven the business – only the concept. They sequestered to the back room while Mark argued with Robert that 50% would cause more problems than it would solve. Upon their return Neil declined Robert’s offer for 50% but said they wanted both in for 30% with the tiered approach. Robert wasn’t in at 30% but stood their ground at 35% and the pitching partners wisely accepted.

My entrepreneur ratings:

Idea: good; Competence: high; Knowledge of Market and Competition: good; Competitive Advantage: unique; Preparation / Planning: good; Chance of Success: high.

The partners were lucky that they got away with such a high initial valuation. They knew their stuff when it came to margins and what they needed to grow the business profitably. Two of the Sharks played the game with them and the way the deal was structured the valuation dropped to $214K, which is close to where it should be given their sales. The balance of the asking amount, $175K could be considered a loan, which makes the deal work for both parties. Although the initial valuation showed some typical greed, Daymond made an interesting comment on the wrap-up that the partners were smart because they only pushed for the amount that they needed to go to the next step, unlike some who want  extra for things like guaranteed salaries. When the Sharks become part of a company, future funding is almost always a sure bet.

Pitch Two:

PSI Bands - Asking $250K for a 10% equity share.

Valuation: $2.5 million.   

Romy Taormina has developed a patented acupressure wrist band for the relief of nausea. They are targeted at pregnant women for the relief of morning sickness and she claims that they also work for motion sickness and the side effects of chemo for cancer treatment. The bands are water-proof and come in a variety of colours. Her screen presentation was very well produced as she asked for the Sharks to invest in a company that was already profitable as she handed out samples. When asked if there was proof that the wrist bands actually work to relieve nausea, Romy claimed that it was an FDA cleared medical device. This answer wasn’t sufficient and the Sharks wanted to know if there was proof and she said that there were clinical studies. The product was launched in 2007 and Robert enquired about sales.

Sales: $1 million  (in the past year).   Profit:  $110K after $100K salary.

They are being sold internationally and through more than six thousand retail locations in the United States. Robert asked why the profit was so low and she retorted that it wasn’t.

Retail: $15.00      Gross margin: 40%

Company debt is $600K which includes deferred salaries. The Sharks found it quite astounding that she would list herself as a creditor for not taking a salary in the first year or two. This is something that a new entrepreneur is expected to accept automatically if necessary until the company grows enough to substantiate remuneration. Barbara praised her for her passion but told her that it would be hard for an investor to watch her write a cheque for wages that she didn’t collect when the business started and she dropped out. Marked continued his questioning about the product results and she didn’t know what percentage of sales did not work for the purchaser. He didn’t think she was concentrating enough on R&D and she kept referring back to her FDA clearance and sales which did not satisfy Mark’s skepticism and he was out.

Robert cringed about the claim of cancer therapy relief and he opted out with great prejudice. Daymond claimed that he has no problem with snake oil sales people and he believes in certain similar products. He believed in her at first when she said the company was profitable until he found out about the debt not being paid down at which time he also dropped out because he didn’t trust her. This left Kevin who liked the fact that she was making money and offered the $250K for 40% equity or six times the cash flow which is what he claims it is worth. She declined saying that the company was going somewhere and her valuation was fair. She wouldn’t negotiate any further and Kevin called her greedy, that no investor would give her that valuation and he also dropped out.

My entrepreneur ratings:

Idea: good; Competence: moderate; Knowledge of Market and Competition: good; Competitive Advantage: unique; Preparation / Planning: moderate; Chance of Success: high.

Romy had created a unique medical device that solved a real time problem for many people creating great opportunities. She had a solid cash flow with impressive sales which makes one wonder why she was looking for investment. If the profit was re-invested into controlled growth then she could even pay herself annual dividends and remove herself as a creditor to keep the balance sheet clean.  There must be more to the $600K debt which scared off Daymond. In addition to the extremely greedy and unsubstantiated valuation, the Sharks were less than impressed by the lack of R&D and factual studies which report the percentage of users who actually claimed relief. This type of information is critical for any type of medical device and led to considerable skepticism. She should still do well on her own if she adheres to good financial management practices.

Pitch Three:

NEO Innovations - Asking $80K for a 20% equity.

Valuation: $400K

Nick Gonzales and Kevin Mack have a solution for removing unwanted tattoos. Their Magic IPL product uses light energy to break up the pigments of the tattoo without breaking up the skin. The hand held device emits a pulse of white light which only acts upon dark pigments and Nick demonstrated how the product has worked on removing a tattoo on his arm. It does take a number of treatments to completely remove body art which previously required plastic surgery with scar possibilities. Daymond asked if he would explode if he tried it because he is black. Nick answered that a person can dial in a different wattage setting which Kevin questioned as this onus on the customer could lead to injury and liability. The product is for home use and the Sharks were re-assured that it is safe to use and will not fry anyone.

They claim that the technology of using a 50 watt light bulb to remove unwanted tattoos has been around for a long time and under questioning from Daymond they admitted that there were other similar home remedy providers but their systems cost thousands of dollars. When Barbara asked if the light was hot to the touch, Kevin (the pitchman) admitted to the Shark’s surprise that there was some discomfort.

Sales: Approx. 30 units per month through amazon.com and ebay.

Retail: $140.00

They have been doing this for a year and a half and according to Nick, when asked about total sales to date, claimed 1,200 units total which is way over the 30 a month that his partner mentioned earlier. Daymond asked if they would do $299K in sales this year which they confirmed. The FDA approval is pending and Barbara couldn’t believe that they could sell them prior to that and she dropped out for reasons of product safety. Mark liked the product idea but because he was a target for frivalous law suits he opted out as did Robert for the same reason. Kevin liked the business and the numbers but questioned the liability and also bowed out. Daymond wanted FDA approval and he followed suit.

My entrepreneur ratings:

Idea: good; Competence: moderate; Knowledge of Market and Competition: good; Competitive Advantage: price point; Preparation / Planning: moderate; Chance of Success: moderate.

As with the previous pitch person, the partners created a great product for a real time problem and the target market is huge. Unfortunately, like the Wrist Band, they didn’t have the proof based on clinical studies. However, unlike Romy’s product pitched previously, their device did not have FDA approval and it is an electrical device. The liability issue here is overwhelming and they had not completed the necessary steps to attract investment which would be protected from litigation making their appearance on the Tank premature. Although the valuation may have been reasonable, there was some confusion in the numbers which created another obstacle.

Pitch Four:

JESKA Shoe Company - Asking $70K for a 30% equity.

Valuation: $233K          (Start-up with no sales.)

Jessica Hayes, from somewhere in the deep south of the United States, has developed a product that transforms one pair of ladies shoes in to different looks using an innovative interchangeable heel system and magnetic accessories. We knew from her introduction vignette that there were no sales as her product was still in the protype phase and Daymond wasted no time in confirming this. Kevin brought up the point that she wasn’t the first to design a shoe with interchangeable heels and Jessica obviously did her homework because she advised him that the first patent was filed in 1899. Robert wondered aloud why he hasn’t seen the innovation in shoe stores prior to this and Kevin educated everyone on the large shoe company philosophy of selling more shoes and not embracing a technology that would lead to fewer sales.

Mark wanted to know how she was going to stand out in a market where the big companies were spending millions of dollars to make themselves highly visible to the worldwide female consumer. She answered that the way to go would be to licence the technology to an existing brand and Kevin kind of shot her down as a little shoe cockroach asking how she planned to compete against the giants and if it would be easy. She admitted that it wouldn’t be easy, but would be possible and when asked about the suggested price, Jessica said the estimated retail price would be $200. She has a patent pending on the magnets and heel concept. Daymond wanted to know more about the price on the shoe system and what she had invested. Jessica informed the Sharks that she was working with an overseas manufacturer who was doing the pre-production work and that she had invested $63,000 of her own money into the product to date.

When questioned about the source of her investment, Jessica related a very heart rendering story about using a college fund set up by her entrepreneur grandfather that she didn’t need for school because she earned scholarships. She then related a heart breaking story about running out of money and going to her parents for a loan which they provided after taking out a second mortgage on their home. Daymond said he could relate to her story as his mother did the same for him.  (Look what his idea turned in to!) Robert said he could never go to his parents because of the pressure it would put on his shoulders and reiterated that he was struggling with the fact that the idea was not available because women actually like changing shoes.

Kevin wanted the answer to the key question when starting a product based business: “How are you going to get distribution?” Jessica admitted that she didn’t have the answers and Kevin showed disappointment that she didn’t have a plan and dropped out followed by Mark who opted out politely saying he didn’t know the business and would be of no help. Barbara confirmed that the first pair of shoes and heels would sell for $200 and an additional pair of heels would cost between $20 and $30. She was troubled that the target consumers would be affluent enough to purchase two pairs at that price and dropped out after suggesting to Jessica that there would be a right business for her (this isn’t it).

Robert philosophized that if attitude and drive were the measures of success then she would be very well off one day. He couldn’t see the business and how she was going to get there but echoed Barbara’s encouragement that she would make it in something. Jessica made a last ditch effort to secure an investment from Daymond claiming that the interchangeable shoes would make millions. Daymond reminded her that she didn’t have a patent or a finished product – all she had was debt and a lot of courage. He was obviously taken in with her story, determination and likeable personality because he made her an offer to everyone’s surprise, only it was demanding a 70% stake in the company. He reminded the other Sharks that he had to do the job for her and would look after production, shipping and financing orders and that he was actually investing in her. Jessica said that a small portion of a big thing is better than a big portion of a small thing and took Daymond’s offer.

My entrepreneur ratings:

Idea: good; Competence: low (from a business perspective); Knowledge of Market and Competition: good; Competitive Advantage: unique; Preparation / Planning: poor; Chance of Success: questionable (even with Daymond’s help).

To me this is a sad case with a happy ending. Sad because there was no proper planning done to see if there was a market before making a sizeable investment in an idea or a dream. It is an all too familiar scenario and to hear that a person has taken money from a re-mortgaged home when inadequate planning had been done is a nightmare scenario repeated too often with people. The broken record keeps repeating – Feasibility Study before investing! It is spelled out clearly in my book. I have seen too many cases where people pursue dreams but only work on the product and have no clue about how they are going to sell it. Jessica was very fortunate that Daymond was taken in by her (and not the business) and in her position she had no choice but to accept giving away 70%. The alternative would have been a large debt to her parents with a long personal pay back out of personal funds. She did say something very profound after accepting his offer, that a small portion of a big thing is better than a big portion of a small thing. Greed is a big reason why people fail to get an investment on the show, both in the amount they are asking for and the equity they are offering. Jessica’s words, if heeded would get many more people the backing of the Sharks.

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SHARK TANK REVIEW – Episode 17

This review makes a great forum for a critique and learning experience valuable to all entrepreneurs. Learn what to do and what not to do from entrepreneurs making a pitch for money in the Shark Tank.  The review complements my book, The Small Business Planner and there are also great free resources including fully formatted planning and marketing templates on the book’s web site. In addition to this review, my regular Blog, and the Entrepreneurship Video Series on my You Tube channel can be very helpful to budding entrepreneurs. Constructive comments are most welcome on any of these reviews.

Episode 16 – Season 4. Original air date: Feb. 22, 2013

Pitch One:

Addison’s Wonderland - Asking $90K for a 20% stake

Valuation: $450,000.

Brooke Bryant and Brittany Hayes developed a new unique and colorful line of children’s bedroom decor and bedding named after Brittany’s daughter. The line is sold as a set or individually on-line from duvet, blanket to pillow case.

Retail: $1,400 for complete twin bed set.
The Sharks were surprised at the high price tag and Brittany said they were trying to get away from the local work shop to a larger manufacturing facility and bring the cost down.

Sales:   $130K in one year.   Margin: 55%       Avg. order: $900.00

The Sharks argued over the future of the business with the current model selling to a niche upscale clientele rather than making it affordable for the masses. Only Lori supported paring the price down to meet her model while the guys in solidarity agreed that the price should stay high and maintain higher margins with lower unit sales. Lori continued to press the point about making it affordable for the greatest number of people and profit more through volume.

The ladies said that they wanted to get the price down to make the wholesale rate attractive to specialty shops and Kevin reminded them that it would be an entirely different business of distribution with margins of fifty percent offered rather than staying with the current model which appears to be working for them. Daymond agreed telling them that they had a good business and may be trying to grow too big – too fast. Robert was the first out explaining that he didn’t understand their particular market followed by Lori who is looking for products that can be affordable for the greatest number of people.

Daymond didn’t think that the partners needed their assistance as they could profitably run the business out of their home and make a million dollars and he opted out. Kevin didn’t see anything proprietary in the business which prompted him to drop out leaving only Mark who liked the product and felt there was a place in a higher value niche market. He said that he was looking for ROT (Return on his Time) in addition to ROI (Return on Investment). He pondered the idea for a while then dropped out also advising them that they didn’t need any help.

My entrepreneur ratings:

Idea: good; Competence: high; Knowledge of Market and Competition – moderate; Competitive Advantage: unique; Preparation / Planning: moderate; Chance of Success: high.

Brooke and Brittany established a good solid business with a one year successful track record offering a unique product targeting a higher end niche market. They are profitable but wanted to grow quicker thus their appearance on the show looking for equity investor involvement to grow the business on the more cut-throat distribution side of wholesale / retail. They got sound advice from the Sharks who made them realize that their growth plan would be a huge mistake. They should follow the road previously travelled successfully to continue growing the business in a niche market. This will keep the costs down and economize their time involvement. They also get to retain 100% ownership of their company and stay away from the more competitive retail market where another company could create knock-off products easily. They will not make the same mistake that so many new and seasoned entrepreneurs make which is uncontrolled growth: either growing too soon; too large; too quickly; or unnecessarily which usually leads to business failure.

Pitch Two:

Muddy Water Camo - Asking $150K for a 5% stake

Valuation: $3 million.

Steve Maloney, the president of Muddy Water Camo, has invented a new way of manufacturing camouflage that will revolutionize the hunting industry. He showed a sample of traditional camo followed by his new design which makes the hunter blend in more with the natural environment as his partner Stephen Kirkpatrick, a professional outdoor photographer,  stood up from behind a marshy duck blind making duck calls. After five years of development they introduced their new camo designs.

The Sharks were shown a photo of the two standing in a marshy area almost invisible unless pointed out as they blended right in – unlike the existing camo designs which have remained constant since inception. Daymond wanted to know if they were selling the technology to garment companies or actually selling the clothing.  Stephen said that they are selling both at which time Robert asked about sales.

Sales:  $150K to date. (Not into high season yet).

We knew this was going to come up and Robert was the first one to tell them that they did a good job camouflaging their valuation. ($3 million for a new company with no track record!) Robert asked how they came up with the crazy valuation and Steve mentioned the size of the market and getting the finished product to market. They had invested $600K themselves to date along with $2.5 million from other investors (hunters) who purchased a sixteen percent stake in business before anything was sold. Kevin told them that they have the same brain as a duck if they thought he was going to give them a $3 million dollar valuation.

Mark wanted to know what they told the investors about growth potential to get their money and Steve is forecasting $3 million in sales in three years. The camo is being sold in fifty-eight stores currently but none of the big retailers. Robert said the inflated valuation drove him out of the bidding for a piece of the action. Lori agreed that they would sell it because the idea is good but because they were asking for too much she opted out. Daymond said they were out of their minds because the $3 million valuation was quack quack and he also dropped out. Mark said that the biggest problem was the sixteen investors and opted out followed by Kevin who said that to be successful they had to grow quickly and knock the existing standard out. He offered them the $150K for 20% and Steve said they wouldn’t lower their valuation. Kevin ended their hope for a new investor and they left with no deals.

My entrepreneur ratings:

Idea: good; Competence: high; Knowledge of Market and Competition – good; Competitive Advantage: unique; Preparation / Planning: good; Chance of Success: good.

The big question is, why did these guys bother going on Shark Tank at all? Their valuation was ridiculous and they were very lucky to get a bid from Kevin which was very surprising. They should have jumped at it as there is no way to justify the valuation. The idea is good and Kevin offered them the right strategy but without the right partner it will be almost imposible to get in to Dick’s or Bass pro Shops and become the industry standard for camo. If they had offered 15% for the $150K at the start then probably two or three Sharks would have taken the bait.

Pitch Three:

Hip Chicks - Asking $150K for a 35% stake

Valuation: $1 million.

Meagan and Amy from Texas, have created a fun and sexy denim line of clothing for women. They are form fitting and highlight a woman’s shape while exposing the right amount of hip while eliminating thr dreaded whale tail and muffin top. Lori checked out the fabric and Kevin piped in: “Do you have any sales?” When Meagan replied, $12,000, Daymond went, “Ohhh.” (Another over-the-top valuation!) Robert asked why they were there with only $12K in sales through one store and Meagan replied that they had been testing the market with years of research. Robert asked about sales in the next year if they got the investment and how they would get there. Amy answered that they could grow to $850K by selling through boutiques.

Retail: $187.00           Wholesale: $80.00        Cost:   $68.00

When Kevin learned what the cost to manufacture one pair was he said, “You are going to hell – you are making no money!” Amy said that’s why they were there – to get the cost down by placing bigger orders. Daymond said that this was his space and that most jean suppliers were trying to bring their price down to $120. Robert asked Daymond what it would cost to launch a new denim line and get a market share of one percent in the next five years and his answer was $5 million. Robert was quick to drop out after hearing the answer.

Lori told them that they needed more money and it was a high mountain to climb then suggested that they design something unique in a less competitive market. Daymond advised them to try to partner up with one of the larger players and if successful they will have no trouble getting a Shark to invest. Mark gave them a shot of confidence telling them to grind it out and that they didn’t need $5 million. If they could make a woman’s derriere look good then they will eventually get there. Kevin blasted Mark’s advice telling the partners that their probability of success in this market is zero. He told them to be good entrepreneurs and find something where the chance of success was > 0 (greater than zero). Obviously they all opted out after giving their dissertation.

My entrepreneur ratings:

Idea: questionable; Competence: low; Knowledge of Market and Competition – low; Competitive Advantage: unique; Preparation / Planning: poor; Chance of Success: very low.

This is another case where people put a considerable amount of money into a product before doing their homework. It is called a Feasibility Study and the analysis should have been exhaustive in this case before any investment was made. They would have learned what most of the Sharks were trying to tell them and saved a considerable amount of time and money. Remember to be successful as an entrepreneur there not only has to be the passion or the dream but there MUST be a profit as well to complete the equation. You just can’t manufacture a product for $68 and sell it for $80 and stay in business. Completing a detailed P&L will remiind you of this instantly.

Pitch Four:

Proof Eyewear - Asking $150K for a 10% stake

Valuation: $1.5 million.

Brothers Taylor, Brooks and Tanner Dame from Boise, ID, pitched their own line of unique  custom eyewear. The family has been in the lumber business for six decades and Brooks started making eyewear frames several years earlier out of wood and as the idea caught on he brought in his brothers to help out. Because no two trees are exactly alike, no two pairs or Proof Eyewear are alike. Much of the current sales came from trade shows.

Sales:  $433K in 12 months.

Retail: (Sun glasses)  $100.00     Wholesale: $50.00    Cost:   $14.00

Profit: $150K.    Projected: $850 – 900K  (this year)

The boys said that the glasses sell themselves. They haven’t spent much on marketing but have seen photos of celebrities wearing them. Daymond announced that wood was a hot commodity right now. The Sharks were very impressed and liked their logo as well. They were on their way to owning a strong brand in eye wear. As much as Lori loved the guys she had to back out because it was a conflict of interest with a sun glass manufacturer she has already partnered with. They have a $200K deal coming up with Pacific stores which will require extra inventory and Mark brought up a hypothetical dilemma of having to fill an order of 120 pairs for 100 stores and not being able to supply. The brothers replied that their deal with the Sharks would solve that and Mark dropped out.

Daymond admitted that the brand would be cool but they didn’t have the same vision and he was out. Kevin made an offer asking for 25% of the company and a $2.50 royalty for each pair sold that drops to $1.00 in perpetuity when he recoups his money. Robert offered the $150K for 25% and no royalty as it would starve them of valuable cash flow at this early stage of growth. They called their Dad who advised them of the pros and cons and made a counter asking for more investment telling them that the valuation should be higher than the $60oK they are offering given the sales and track record. Brooks asked for a $200K investment for 20% which made the valuation $1 million. Robert held fast and the brothers declined the offer.

My entrepreneur ratings:

Idea: excellent; Competence: high; Knowledge of Market and Competition – high; Competitive Advantage: unique; Preparation / Planning: good; Chance of Success: high.

The brothers did everything right by developing a unique and cool line and growing the business with substantial sales. The valuation was a little high for the current level of sales. The offer from Kevin was unacceptable to them but their counter-offer to Robert was greedy as a $1 million investment was still high. If they made a counter-offer of the original $150K for 20% there would have been a good chance that Robert would have been in as he really wanted to work with the boys and there would not have been a concern about any additional funding requirements to satisfy inventory levels. They should still be able to grow the company slowly in a controlled way and should stay out of trouble if they don’t run into the scenario Mark pointed out.

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DRAGONS’ DEN – Episode 716

This review makes a great forum for a critique and learning experience valuable to all entrepreneurs. Learn what to do and what not to do from entrepreneurs making a pitch for money in the Dragons’ Den. The review complements my book, The Small Business Planner and there are also great free resources including fully formatted planning and marketing templates on the book’s web site. In addition, my regular Blog, and the Entrepreneurship Video Series on my You Tube channel can be very helpful to budding entrepreneurs. Constructive comments are most welcome on any of these reviews.

Series 7 – Episode 16.  Original air date: Feb. 17, 2013

Pitch One:

Baby BlowOut Blocker - Asking $50,000 for 15%

Valuation: $333,333.

Jadine Parr from Campbellford, ON, and Melanie Miller from Utah in the U.S., created a product that protects against the dreaded blowout of baby poop out of a diaper. It is a washable addition to the standard cloth or disposable diaper and creates a barrier between the mess and the baby’s clothes. Kevin questioned about the existing diapers and their inability to handle a full blow out and he was reassured by Jadine that they cannot give adequate protection as the excrement often shoots straight up the baby’s back.

Retail: $9.99    Sales:  $500.00   (3 months)

Arlene called it one of those smart dumb ideas and questioned why someone hasn’t invented it before as the need and solution are quite obvious - as was a market for the product with day care centres. Jadine boasted that they had a single order for 50 units and a deal in the works with Giant Tiger. Kevin said, “Who cares – you need 50 million of these sold!” He also told the entrtepreneurs that the product would have to find itself on the shelf beside every diaper being sold to make it an investable business and wanted to know who was going to do that for them. Melanie said that they needed the Dragons’ network but Kevin countered that they only had to go to P&G (Proctor & Gamble) and say that it solves the Pampers blowout problem so give me a penny per copy. He added that they would be wealthy and would not have to fight getting shelf space on the diaper aisle which is almost impossible. He then dropped out.

Bruce agreed with Kevin and dropped out as did Jim and David leaving just Arlene. Arlene told them to just go and get the word out to moms through blogging sites and social media and not to try and take on the giants for shelf space, and then she also opted out.

My entrepreneur ratings:

Idea: good; Competence: moderate; Knowledge of Market and Competition – questionable; Competitive Advantage: unique; Preparation / Planning: low; Chance of Success: questionable.

The ladies have a pretty good idea but they hadn’t done their homework as far as product distribution is concerned. People who invent something brand new and innovative should always consider having the big players develop, manufacture, and distribute their product, especially if it compliments an existing cash cow – in exchange for a royalty under a licencing agreement. The price tag to commercialize and keep the cost of manufacture down is prohibitive and Kevin was right about getting shelf space. Their valuation was also way out as they were a start-up and had no sales. They should have offered more equity in return for the investment, but in this case it still would not have secured a deal.

Pitch Two:

Group IV Solar - Asking $300K for 15%

Valuation: $2 million.

Michael Zimerman from Toronto, ON, plans to build solar farms in Ontario and is looking for the Dragons help. He showed a pic which Arlene identified right away as a solar farm in a field but Kevin identified it as money wasted while Bruce called it an eye sore in a natural environment. Michael reminded them of the Ontario government incentive to create solar farms and when he asked how many successful operations there were in this field, Kevin correctly answered – zero. He told the Dragons’ that the failure rate was because of government induced pitfalls but after years of work and putting everything he had into it, he was inches away from making it a reality.

He has purchased thirty acres of farmland in Southern Ontario and wants to plaster the landscape with more than twenty thousand solar panels. Michael confirmed that he has been awarded three contracts to sell power to the Ontario Hydro Authority for twenty years. He told them that all the heavy lifting had been done and they were in the victory lap. When he lifted a silver food serving platter off the table then removed the cover to offer them a cash cow, the toonies and paper money fell out causing a chuckle.

The panels are not yet on the property and Jim learned that more than a million dollars has been invested, on what Michael termed, pre-construction development, and the Dragons gasped at the high number. Michael said that he mortgaged and re-mortgaged his house, left a high paying job, and has been in a cash flow vacuum for two and a half years. Jim asked if he could get his job back right away. Kevin gave him the definition of hell on earth as trying to build a solar farm and partnering with the government as not one has been successful.

Michael tried to tell them that he would be one of the first to be successful because he has learned how to avoid the pitfalls and exploit the weaknesses. David asked about the investment required to bring the project to life and learned that the estimate was $7 million which would be financed by debt capital. Jim said the return would be too distant and dropped out. He wanted to explain the income model and Bruce directed him to tell the other guys as he was out. Kevin painted a picture of Michael’s tombstone which would read, “I partnered with the government and they killed me!” He pulled the plug on a deal and David was out as well because he didn’t like capital intensive businesses along with Arlene who wouldn’t take the risk.

My entrepreneur ratings:

Idea: questionable; Competence: questionable; Knowledge of Market and Competition – questionable; Competitive Advantage: not applicable; Preparation / Planning: low; Chance of Success: very low.

David was right about this being a capital intensive business; Jim was right about an extremely distant return (if there is one at all); Arlene was right about the risk; and Kevin was right about partnering with the government – especially if you are a small player. There was no planning done here leading up to a personal investment of one million dollars and what is there to show for it? It is absolute lunacy to mortgage your number one investment in life for a risky venture, or any venutre for that matter, even if you conduct a successful feasibility study. Kids – don’t do this! Leave the utilities up to the big players with deep pockets.

Pitch Three:

EnRICHed Academy - Asking $40,000 for 10%

Valuation: $400K.

Kevin Cochran from Uxbridge, ON, and Jay Seabrook from Vancouver, BC, developed a DVD program that teaches young people how to earn, save and invest their money while avoiding debt and the pitfalls of credit cards.

Retail: $150.00 for the set.

Kevin (pitch man) said that they spared no expense in creating the program and you knew someone was going to bring up David Chilton and The Wealthy Barber. In this case it was Arlene who asked if they interviewed him and they had not. David asked what their financial background was from a credibility perspective. Kevin who earlier related a story about his bad experience with credit card debt said that he took the school of hard knocks and he and Jay had been involved with companies previously that became successful very quickly. Million dollar companies as he put it. (Hardly the credentials that Chilton was likely hoping to hear.)

Sales:  $170K    (since launch 3 months earlier).

Jim asked why they need the $40K. They then presented their idea of having the Dragons endorse their product. Arlene jumped in telling them that they had it ass backwards and should be paying them – not asking them for money. Bruce urged the expert to jump in and David said that he has always struggled with kids and Kevin (the pitch man) said they were targeting 13 to 23 year olds. Kevin (O’Leary) got the idea but wanted to know how they were going to get 15 year old kids to plug in the DVD and watch their production rather than blast aliens on the video game screen downstairs. They responded that it was up to the parents who would force them to watch or suffer with 25 year old kids living at home with a ton of debt.

Obviously they need more money to reach the target market and Jim suggested that they all do a deal. Arlene said they could use their brand on the product but there would be a 7% royalty payable in perpetuity (forever). David refused to put his name on a brand if he hasn’t gone through all of the DVD’s and Bruce suggested that they do the deal pending an analysis of the DVD content because he thought they were on to something. Kevin said he hadn’t agreed  to this deal bragging that his brand in this area was stronger than the other four, he didn’t need them as partners and he told them through Jim’s heckling that he wasn’t interested in one fifth. His offer was the 40K for a 15% royalty in perpetuity in all markets.

David countered that his Wealthy Barber brand in personal finance was bigger than Kevin’s and Kevin said David was a nobody – a zero in the United States. David reminded him of the one million books sold through PBS in the US and Jim also bragged about being bigger in the US than O’Leary could ever dream of becoming. (Kevin has created some hostilities amongst the Dragons to the chagrin of the pitching entrepreneurs.) Bruce summed up the bid of the original four which includes the $40K and a 12% royalty in perp. (Up from Arlene’s original bid of 7%.) Kevin sweetened his deal a bit dropping the royalty down to 10% but he wanted the Canadian and US markets. While the partners deliberated Arlene felt that they would go for Kevin because of his B.S. and we overheard Jay wanting to go that way but Kevin (Cochran) was leaning toward the group because of David’s expertise. When they returned to the Den the partners asked if they could get all five Dragons in for 15% and O’Leary insisted that he had zero interest. They logically took the deal with the group of four leaving Kevin out in the cold – looking from the outside in.

My entrepreneur ratings:

Idea: excellent; Competence: high; Knowledge of Market and Competition – good; Competitive Advantage: unique; Preparation / Planning: high; Chance of Success: very good.

The partners proved that you don’t necessarily need a university degree to start and grow a successful business. Education and theory are great but there is no substitute for experience and Kevin Cochran proved that here. They came up with a great idea to fill a void in the market and created a professional looking package with impressive sales.  (We didn’t see much of the contents but I’m sure the Dragons will before writing their cheques). This was the premise behind my book and offering the associated free resources. There was a void in the market of available books that were both comprehensive and understandable for entrepreneurs. Most were written by MBA’s – for MBA’s and concentrated on finance while neglecting marketing. The Small Business Planner covers all aspects of business and almost fifty percent is dedicated to marketing or generating revenue using a mix of practical experience and theory.

Pitch Four:

Rising Life Inc. Talking Encouragement Dolls

Asking $100K for 35%          Valuation: $285,714.

Mandy Tanner from Edmonton, AB, pitched her line of dolls that she was told in a dream, eighteen years earlier, would become the hottest selling items. They are meant to promote self-esteem by speaking ten different statements that build positive thinking for adult life. The dolls were demonstrated through their interaction with five young girls who came into the den and interpreted the motivational statement each doll made. (The statements were similar to the motivational phrases found on the popular framed Successories series.) The girls gave a doll to each of the Dragons.

Kevin wanted to know how he was going to make money because the doll market is a very crowded place controlled by some very big companies. Simple – Mandy said, “We sell the dolls.” Bruce asked if there were any sales and Mandy reported that they had sold eighty dolls for seventy dollars including shipping. Kevin told her that it was too much and not nearly the quality of a seventy dollar doll. He said she had to get the price down between nineteen and twenty-nine dollars. He said the pricing model was insane and Mandy said that she was hoping to get the price down and was in the Den to get some marketing help.

Bruce reminded her that marketing was picking up the phone which Mandy had tried with the big box stores but they told her to come back with a track record. She was confident that it would get into the stores with help. Jim was the first to drop out commenting that it was a very niche market followed by Bruce. David liked the messaging concept but wasn’t sure about the delivery method so he opted out. Kevin said the chance of Costco delisting Barbie for the new talking doll was zero and he backed off leaving only Arlene who had been having fun in the meantime with the doll. The reality check came in from Arlene, however, who reminded Mandy that she needed the business sense and wasn’t there yet.

My entrepreneur ratings:

Idea: good; Competence: questionable; Knowledge of Market and Competition – questionable; Competitive Advantage: unique; Preparation / Planning: low; Chance of Success: very low.

This is yet another case of someone pursuing their dream and pouring money into it without the appropriate level of sound business planning. It all starts with a feasibility study as I have said over again and Mandy did not do this. Her marketing idea was pie in the sky and these people need to realize that to be a successful entrepreneur you need the dream and passion but also need to make money.

Pitch Five:

The lockHARD bit - Asking $60K for 30%

Valuation: $200,000.

Ryan Lockhart from Victoria, BC, pitched the Dragons on his screwdriver bit which combines a Robertson head with a flathead in tandem so that screw heads never strip. He claims to be the first person to put the idea to market and passed out samples in two sizes. He has sold 6,000 bits in the past two years through electrical wholesalers. He demonstrated it to Arlene and she opted out as she didn’t understand the significance of the design, but David did as he couldn’t understand why no one had invented it before as it was so simple.

Kevin learned that he had no patent as he said it was not possible. The Dragons said that it would not work without protection. Ryan then showed them his stripless screw idea which also wasn’t protected. Arlene didn’t think it was a big deal that it couldn’t be patented – just be the first to market. David disagreed and felt that it would be copied right away and he dropped out followed by Kevin who thought the pitch man was going to get screwed. Bruce couldn’t get by the patent problem as well and felt that trying to make it an industry standard was too ambitious leaving Jim who said it was a great innovation but was out.

My entrepreneur ratings:

Idea: good; Competence: questionable; Knowledge of Market and Competition – questionable; Competitive Advantage: unique; Preparation / Planning: low; Chance of Success: low.

Ryan had created a great innovative design which has great possibilities. Like the Robertson head on screws, his new design solves a real common problem. The big dilemma was protecting the design and it didn’t appear from his responses that enough had been done to leap this hurdle. Without protection the business is dead in the water as both Kevin and David were right that someone else with deeper pockets would steal the design and run with it. There are ways to protect a design beyond the standard patent and he should have re-invested some of the sales back into the service of a patent lawyer.

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