Monthly Archives: October 2011

Liability, Contracts and Regulatory Compliance

This is an excerpt from The Small Business Planner and is protected by copyright. The book is available from your favorite bookstore or on-line. Go to,    http://thesmallbusinessplanner.com/sbp.php for a list of retail sites. Liability In business, as in life, it can … Continue reading

Posted in Starting a Small Business | Leave a comment

Customer Service – Using the Information. (Part 2)

In Part 1 of the all important ‘Customer Service’ aspect of doing business, I discussed methods of collecting information that you can use to improve the way you do business. Now let’s take that information and see what we can … Continue reading

Posted in Uncategorized | Leave a comment

Customer Service – Getting the right answers. (Part 1)

Think about it for a minute. How much does it cost to bring a new customer on board vs. the cost to upsell or keep an existing customer coming back? What is the cost to your business over the next ten … Continue reading

Posted in Uncategorized | Leave a comment

Financial Management – Measuring Results

This is an excerpt from The Small Business Planner and is protected by copyright. The book is available from your favorite bookstore or on-line. Go to,    http://thesmallbusinessplanner.com/sbp.php for a list of retail sites. The first thing to do in examining the … Continue reading

Posted in Finance | Leave a comment